WestAce Casino Terms of Use
These Terms and Conditions set out the rules governing your use of WestAce's online casino and sportsbook services and explain the relationship between you and us. They describe account responsibilities, eligibility criteria, acceptable use of the platform, basic rules for bonuses and promotions, deposit and withdrawal procedures, and how disputes and updates to these terms are handled. By using our services you agree to comply with these terms and any additional promotion rules published on the site.
Account responsibilities
You are responsible for keeping your account details up to date and for maintaining the security of your login credentials. Only one account per person, household or device is permitted. You must provide accurate personal information when registering and during any verification checks. We may suspend or close accounts where information is false, where there is suspected fraud, or where terms have been breached. Please notify us immediately if you believe your account has been accessed without your permission.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to gamble in your country of residence. Certain jurisdictions are restricted and access may be refused. It is your responsibility to ensure that participation on the platform complies with local laws. We may request identity and residency documents to verify eligibility before allowing deposits, play or withdrawals.
Acceptable platform use
You must not use automated tools, collude with other players, attempt bonus manipulation, create multiple accounts, or take any action intended to circumvent security, payment or geographic restrictions. Chargebacks, fraud, or other abusive activity will result in account restriction and possible closure. We reserve the right to limit bets, void bets, or withhold funds if we reasonably suspect misuse or a breach of these terms.
General bonus and promotion rules
All promotions are subject to specific terms displayed when you opt in. Bonuses typically carry wagering requirements, contribution rates by game type, and maximum bet limits while wagering. Only one welcome promotion may apply per person, household or IP where stated. Free spins, matched bonuses and other promotions may expire if wagering is not completed within the stated period. We may refuse or reclaim bonus funds where we suspect abuse or a breach of promotion rules.
Deposits and withdrawals
We accept a range of payment methods including major cards, common e-wallets and certain cryptocurrencies. Minimum deposit levels and eligible methods are shown in the cashier - for example, standard minimum deposit is usually £20. We do not charge internal transaction fees, though third-party providers may apply charges. Withdrawals require account verification and may be subject to limits. Typical minimum withdrawal amounts are in the region of £30 for cards and e-wallets and £50 for bank transfers. Processing times vary by method and may include identity checks before release of funds.
Verification and processing
Before the first withdrawal we will usually request identity and address documents and any proof of payment. Withdrawals may be processed faster for verified accounts. We may split large payouts or apply limits where required for risk management.
Dispute resolution
If you have a complaint please contact our support team via live chat or at [email protected]. We aim to investigate and respond promptly. If we cannot resolve your complaint you may have the option to refer the matter to an independent dispute resolution service where available in your jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not agree with a change you should stop using the service and close your account in accordance with our account closure procedures.