Responsible Gambling
We are committed to keeping play safe and under control. At WestAce we take responsible gambling seriously and provide practical tools, clear information and access to support so players can enjoy gaming without it affecting their wellbeing. If you ever feel play is becoming a problem, we encourage you to use the tools below or speak to our support team for guidance.
Player protection principles
We focus on prevention, early intervention and support. We monitor accounts for signs of risky play and can contact players to offer tools or limit changes. We also carry out age and ID checks to prevent underage gambling. Our aim is to make it easy to set boundaries and get help when needed.
Activity-control tools
Players can manage their account activity directly from the responsible gambling section in their profile. Common controls include:
- Deposit limits - daily, weekly and monthly caps that you can set or lower at any time.
- Loss limits - set a cap on total losses over a chosen period to keep spending predictable.
- Time limits and reality checks - reminders for session length and option to set maximum daily play time.
- Temporary account breaks - short cooling-off periods from 24 hours up to several months.
- Self-exclusion - longer exclusions, including permanent account closure, handled on request through support.
How limits work
Limit changes are simple to apply in your account. Some reductions take effect immediately while increases or removals may have a short processing period. If you need assistance, contact our support team and we will help you through the process.
Self-exclusion and account closure
If you choose to self-exclude we will close access to your account for the period you select and block future registrations under the same details. Self-exclusion can range from a short break of 24 hours to a permanent closure. We will process requests promptly and outline next steps when you contact support.
Recognising problem behaviour
Warning signs may include chasing losses, borrowing money to gamble, playing for longer than planned, or hiding gambling activity. If you notice these patterns in yourself or someone close to you, consider using limits or seeking professional help.
Practical tips to stay in control
- Set deposit and loss limits before you play and stick to them.
- Use session reminders and take regular breaks.
- Only gamble with money you can afford to lose and avoid chasing losses.
- Discuss concerns with friends or family and consider temporary account breaks if needed.
Professional help and support organisations
If you need specialist help, the following organisations offer confidential advice and treatment options in the UK:
- GamCare - National Gambling Helpline and support services.
- GambleAware - information and treatment resources.
- Samaritans - emotional support for anyone in distress.
For further assistance with your account or to apply any of the tools above, please contact our support team via live chat or email and we will guide you through the available options.