Get in Touch With Our Team
Need a hand? Our support team is ready to help with account questions, payment queries, technical concerns or general feedback. Contact us any time for fast assistance with registration, KYC checks, deposits, withdrawals or game issues. Live chat is the quickest route; email works well for detailed enquiries. Our agents aim to resolve standard account matters promptly and can direct more complex cases to specialists. Request a case reference and we will follow up by email promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat: 24/7 (average response under 2 minutes) |
| General enquiries | [email protected] (usually replied within 24 hours) |
| Affiliate enquiries | [email protected] (partner team Mon-Fri, 09:00-18:00) |
| Phone | +44 20 7946 0823 (calls answered Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; phone Mon-Fri 09:00-18:00 |
Contact Us by Email
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and up-to-date contact details so we can respond quickly. Including your account username and a brief description of the problem helps avoid delays and speeds up any verification required.
Contact Form
Response Time
Our support team aims to respond promptly: most inquiries are answered within one business day. Simple requests are handled quickly via live chat or email, while more complex issues may take longer depending on investigation, verification or third-party checks. We’ll keep you informed of progress and provide an estimated timescale where applicable.
Feedback
Got a suggestion or spotted something we could do better at WestAce? We’d love to hear from you. Send feedback, ideas or bug reports and our team will review them carefully and use your input to improve the service and user experience. Your comments help shape future updates, so please get in touch and tell us what you think.