Player Privacy Policy
This Privacy Policy explains how WestAce collects, uses and protects personal data when you register, play or otherwise interact with our online casino and sportsbook services. We are committed to safeguarding your privacy and being clear about what information we hold and why. This page sets out the main types of data we collect, how we use it and the controls available to you.
Types of data we collect
We collect a range of information to provide and secure our services. The main categories are set out below.
Personal data
This includes information you provide when registering or contacting us - for example your name, date of birth, address, email address, telephone number, and copies of identity documents where required for verification (KYC). We also store payment details or tokenised payment identifiers needed to process deposits and withdrawals.
Technical data
We collect device and connection information such as IP address, browser type and version, device identifiers, operating system, and language settings. We also record log data about your sessions and use of the site to help maintain service performance and security.
Transactional and activity data
We retain records of your deposits, withdrawals, transactions, bets, game activity, bonus history and account balance changes. This data helps with payment processing, dispute resolution, responsible gambling monitoring and compliance with legal obligations.
How we use your information
We use data to create and manage your account, process payments, perform identity checks, prevent fraud and money laundering, and provide customer support. Activity data is used to administer bets and payouts and to monitor for problem gambling. With your consent we may send marketing messages; you can withdraw consent at any time.
Data protection and storage
We protect personal data using appropriate technical and organisational measures including encryption in transit, secure access controls and regular security reviews. Data is stored only for as long as necessary to provide services, meet contractual and legal requirements, and to resolve any disputes. In some cases retention is determined by regulatory or tax obligations.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to remember your preferences. Third-party providers may also place cookies for analytics or advertising. You can manage cookie settings in your browser or via the cookie controls on our site.
Sharing information with third parties
We may share your information with service providers who help operate our platform, including payment processors, identity verification and fraud prevention services, IT and hosting providers, and game suppliers. We may disclose information to comply with legal obligations or to respond to regulatory or law enforcement requests. Where required, data is transferred under appropriate safeguards.
Your rights
You have rights to access the personal data we hold about you, request correction of inaccuracies, and in certain circumstances request deletion or restriction of processing. You can also object to direct marketing and request data portability where applicable. Some requests may be limited by legal or regulatory obligations, for example where records are needed to prevent fraud.
Access, correction and deletion of data
To exercise your rights or ask about your data please use the account settings or contact us at [email protected]. We may ask for proof of identity before responding to requests to protect your account security.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on our site and, where appropriate, notified to you in advance. Please review this page periodically to stay informed about how we handle your data.